Keep the order reference available
Have the confirmed order details and packing information ready when the shipment arrives. Check the item count and visible packaging condition. Record any delivery concern promptly with photographs and the relevant shipment reference.
Review the items before installation
Compare visible identification, dimensions and finish against the order information. If anything appears inconsistent or damaged, pause installation and contact the supplier. A qualified installer should check the complete vehicle fitment before the wheels are used.
Contact SHB with useful information
Include the order number, affected wheel identification, an explanation of the concern and clear photographs of both the item and packaging. This helps the team review the issue and coordinate the next steps under the order terms.
Final checks and shipment preparation
Discuss your wheel project with SHB: Alibaba showroom · WhatsApp · Contact
